We recently became aware of a serious problem affecting some orders placed through our merch store, which is hosted by Spring. The issue is that people placed an order, paid for it, and have not received their merch. On top of that, no one has been able to reach Spring to get a refund or any kind of customer service. As soon as we learned about this, we temporarily disabled our listings to prevent any additional orders from being affected. We are also terminating our relationship with Spring and actively working to find a more reputable partner to avoid this kind of issue in the future.

Right now, we’re waiting to hear back from Spring with more information so we can get this sorted out as quickly as possible. We’ve made repeated attempts to engage with them, including multiple days of outreach and hours spent on hold, but unfortunately, they have been unresponsive to us so far.